Return Policy

NO-Refund/ No-Exchange

Up under the food law contaminated food we can not accept refund or exchange  Michigan food cottage law. All purchases  are final s. If a food item arrives damaged , our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team  to resolve the issue within 48 Hours of delivery. At Dime A Dozen Bakery Cakes, we take pride in the quality of our products and make sure that our customers are satisfied. We strive to create delicious cakes that are made from the freshest ingredients, without any preservatives. Our cakes are made with love and care, and our commitment to quality is our top priority. We do not accept refunds or exchanges, Customer Support team will work with you to determine the best course of action. Contact customer support website www.dimeadozenbakerycakes.com or by Phone (616) 279-4314 or Text 

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LATE PICKUP POLICY

Please be on time to collect your order.  You have a 15-minute window to pick up your order.  Unfortunately, we cannot guarantee that we will remain at the pick up location outside your collection window. Therefore, a fee of $35 will be applied every fifteen minutes beyond your collection window.  Late fees must be paid to collect your order.  

 

If you cannot make your scheduled collection time, please call to reschedule.  If you do not call to reschedule your collection time and are late, a late fee will be applicable.  If you are early, you must wait until the agreed-upon time to collect your order.

If you or your designee opt to pick up your order and opt not to have The Cake Obsession delivered to your venue, you must sign our self-transport Waiver, releasing us of any responsibility for damage that might occur during transport.

 

Upon visual inspection of your order and its departure from the premises, you or your designee approve the cake's visual appearance, waiving any rights to a refund based on the product's style, design, or visual appearance(s).  A signature is required at collection, confirming that you have received your order in good condition and as specified.  The Cake Obsession will not accept liability for any damage sustained to any product(s) once it has been collected and signed for.

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No Call, No Show Orders

Any order that is not picked up at the agreed-upon time without an attempt to reschedule is forfeited, and absolutely no refund, future credit, or date change will be permitted under any circumstances. 
Order(s) may be donated to charity or resold at the discretion of The Cake Obsession.
Because of the nature of our business and our quality and freshness assurance, we will dispose of any items that have not been picked up or delivered within 48 hours after the specified collection time has passed.

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Date Changes & Cancellations

If, for any reason, you need to revise your occasion date, our bakery will try our best to accommodate these changes at no additional cost, provided sufficient notice and the new occasion date is available. Our bakery will do our best to accommodate your order, but we CANNOT GUARANTEE the availability.  The booking fee will not be refunded if our bakery is fully booked for your new occasion date. Please bear this in mind when ordering; any monies paid are NON-REFUNDABLE and NON-TRANSFERABLE. 

 

Allergies

Please be aware that while your order may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings.  We cannot guarantee that your product(s) will be free from all nut traces.  All products may contain, or come into contact with, soy, wheat, dairy, nuts, natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color, and other allergens not listed.  It is your responsibility to inform your guests of this allergy information.  The

Cake Obsession will not be held liable for any allergic reaction resulting from the consumption of any products.

 

 

Liability

The Cake Obsession is not responsible for bodily injury or consequential damage which may result from services.

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By placing an order with The Cake Obsession, you agree to these Terms and Conditions in their entirety.